Customer Service: 1-800-777-4362
M-F 8:00 a.m. - 4:30 p.m. PST
This is a list of frequently asked questions and answers. If you do not see an answer to your problem here, please contact us.
Account Management
E-books
General
Mailing Lists
Offers
Orders
Standards Correlations
How do I add a new billing and shipping address to my account?
With an Evan-Moor account you can access and change your billing and shipping information at any time. In order to add a new billing and shipping address to your account, please follow these steps:How do I change an email address for my account?
How do I change my billing and shipping information?
With an Evan-Moor account, you can access and change your address information at any time. In order to update your address information, please follow these steps:I can’t remember what email address I used to start my account. What should I do?
If you have tried multiple email addresses and are still unable to access your account, please do not create another account. Contact our customer service department, and a representative will look up your log-in information for you.I forgot my password. What should I do?
If you have forgotten your Evan-Moor account password, click on the Log In link located in the top-right corner. Fill in your email address and select the Forgot password? link. Type in your email address, and Evan-Moor will email you a request to reset your password.You don't need an Evan-Moor account to subscribe to the Education E-Newsletter. If you would like to start an Evan-Moor account, click here.
When logging into my account, are emails and passwords case sensitive?
Your email is not case sensitive and may be typed in all lowercase or all capital letters. Evan-Moor.com passwords, however, are case sensitive.
If you are having problems logging into your account, please contact our customer service department.
Why should I create an Evan-Moor.com account?
Once you create an Evan-Moor.com account, you can begin to enjoy the ease and convenience of personalizing your own account. We also require an Evan-Moor.com account for ordering.
With an Evan-Moor account, you can:How do I download my digital product?
Your e-book is immediately available to download to your Evan-Moor account after purchase. To get to your account, click on LOG IN on the top-right corner of your computer screen. This will take you right to the Account Home page.What are the system requirements for an e-book?
E-books are compatible with a Mac or PC. To use your e-book to its full potential we recommend using the most recent version of Adobe Reader. You need to have Adobe Reader XI or higher for your e-book to work correctly. To download the most recent version of Adobe Reader for free, click here.
These system requirements are for Adobe® Reader® XI software, v11.0.
Windows
Macintosh
How is an e-book different than a print book?
An e-book is the electronic PDF of an Evan-Moor title that you can download to your computer and use in your classroom today. E-books allow teachers to take the content of an Evan-Moor resource book and apply it to the technological tools that help students learn.
An e-books' content can be extracted and repurposed for use with a variety of digital formats. E-books give you the freedom to rotate pages, copy and paste the text of each page into multiple programs, or take a snapshot of a page and copy and paste the content as an image.
An e-book allows you to select and extract the content you want in order to:
Visit our e-book support for video tutorials and more information on using e-books: https://www.evan-moor.com/ebookssupport.
How can I use enhanced e-book features on an extracted page?
If you have Adobe Acrobat Pro, save the page you want to extract as a PDF and all the enhanced features, such as the typewriting tools, editing tools, and read alouds, will function. However, if using Adobe Reader, the extracted content is saved as an image rather than as dynamic content, and the enhanced features will not work on the extracted page.
How do I install an e-book on my iPad or iPhone?
Customers who purchase e-books need to first make sure that iBooks is installed on their iPad or iPhone. iBooks is a free app that can be downloaded from the Apple apps store.
Then follow these simple steps:
How do I use the e-book features on my iPad?
If the e-book features are not working on your iPad, you will need to download a PDF mark-up app for your iPad. You can get a free PDF-notes app from iTunes or purchase a PDF mark-up app.
What is Evan-Moor’s e-book return policy?
All e-book sales are nonrefundable. No refunds or exchanges will be issued for products in this category. If you need additional assistance, please contact our customer service department and a representative will be happy to help you. Call customer service at 1-800-777-4362, Monday-Friday 8:00 a.m.-4:30 p.m. Pacific Time.
What is the copyright policy for an e-book?
With the purchase of Evan-Moor e-books, you are granted a single-user license which allows you to use or duplicate the content of your books for use in your classroom or home only. Sharing your materials or making copies for other teachers or homeschoolers is not allowed. For more information please read the entire copyright policy.
If you would like to use your e-book for additional purposes not outlined above, please fill out an Application to Use Copyrighted Materials form and send it to:
Fax: Evan-Moor Educational Publishers
Attn: Copyrights
1-800-777-4332
Mail: Evan-Moor Educational Publishers
Attn: Copyrights
10 Harris Ct, Suite C-3
Monterey, CA 93940
Note: When requesting permission to use copyrighted materials, please allow adequate time for your request to be processed.
How long will my e-product take to download?
The amount of time it takes to download an e-product depends on the speed of your internet connection and the size of the file. On average, the majority of Evan-Moor's e-books take about 5 minutes on broadband internet and 30 minutes on a dial-up connection. E-pages download very quickly.
Can I download multiple e-products at the same time?
No. You can purchase multiple e-products at the same time, but all e-products must be downloaded one at a time. You may view all of your e-products that are available for download from Manage E-books center in your Evan-Moor account, accessed via the My E-Products/E-books area of the Account Home page.
Can I buy an e-book using a school purchase order?
Yes. If you have an official, authorized purchase order you can submit it to Evan-Moor online.
It is preferred that e-book orders are placed online because they require an online account. E-books will be delivered to the account of the person placing the order and can be assigned out to the appropriate teachers as needed once the order has been completed.
Simply follow these easy steps:
Can I buy multiple e-books to distribute to teachers at my school?
Yes. To purchase multiple e-books to distribute to fellow teachers or educators follow these easy steps:
I never got an email with a link to download my e-book. What should I do?
If you haven't received an email regarding your e-book, you can download your e-book from the Manage E-books center of your Evan-Moor account.
When I start Adobe Reader, I get an error. What should I do?
Your computer is using an old version of Adobe Reader. To download the newest version, please click here.
I can't find my digital product. What should I do?
When you download an e-book or courseware, the electronic file is saved to the location indicated by your computer’s browser. If you cannot remember where you saved your digital product or are unable to locate it on your computer, you can go to the Start menu on your computer and search the product by entering its EMC number. You may also visit the My E-Products/Manage E-books area of your Evan-Moor account to download the digital product again.
My e-book is damaged. What should I do?
If your e-book is damaged, there may have been an interruption in the downloading process that caused the file to corrupt. Delete the file from your computer. Then return to the Manage E-books center of your Evan-Moor account and download your e-book again.What if my computer loses power while I am downloading my e-book?
If, while downloading your e-product, the process is interrupted, you may download your e-product again. Simply visit the Manage E-books center of your Evan-Moor account.Can I access the online flashcard activities on any computer or tablet?
Yes. Since the flashcard activities are browser-based, you will need an Internet connection to access the online activities. The following browsers are recommended:Do you send out examination copies of your titles?
All of Evan-Moor's titles are available for preview page by page online, and review copies are available for the following purposes only:
How do I view the items in my shopping cart?
You can view your shopping cart any time by selecting the shopping cart icon in the top right corner of your screen.
I am a store owner and am interested in carrying Evan-Moor books. How do I become an Evan-Moor dealer?
If you are interested in adding Evan-Moor materials to your retail store's inventory please contact Evan-Moor via email at sales@evan-moor.com and the representative responsible for your area will contact you shortly.
What if my question is not on this list?
Please contact our customer service department and a representative will be happy to help you. Call customer service at 1-800-777-4362, Monday-Friday 8:00 a.m.-4:30 p.m. Pacific Time.
Why should I create an Evan-Moor.com account?
Once you create an Evan-Moor.com account, you can begin to enjoy the ease and convenience of controlling your own account options.
How do I subscribe to Evan-Moor's FREE Education E-Newsletter?
To subscribe to Evan-Moor's FREE Education E-Newsletter, click here. You also have the option to subscribe to our promotional emails (deals and discounts) and our catalog on this page.Does Evan-Moor share my information with others?
At Evan-Moor Educational Publishers, your privacy and protecting your personal information are high priorities. While navigating through our website, any personal information that is collected will be securely stored.How do I remove my name from your email list?
If you wish to remove your name from Evan-Moor's email list, visit our unsubscribe page. After filling in the required information, your name and information will be removed. Please allow three to four weeks for your request to be processed.
How do I unsubscribe from the catalog mailing list?
To unsubscribe, click here.Should you change your mind, you can rejoin at any time.
I signed up for the newsletter but haven't received any emails. What should I do?
Depending on your email service provider, Evan-Moor's communications may be blocked by a spam filter. To ensure that your newsletter isn't being blocked, add @evan-moor.com to your safe senders list.
Please contact our customer service department with your email address at hand, if you need further assistance or additional information.
I've received your newsletter, but I can't log into my account. What should I do?
You don't need an Evan-Moor account to subscribe to the Education E-Newsletter. If you would like to start an Evan-Moor account, click here.
What is the Evan-Moor Education E-Newsletter?
Evan-Moor's Education E-Newsletter is a free resource for practical and creative teaching materials. Features include:
Sign up today and start taking advantage of this FREE resource for busy teachers.
What is the Evan-Moor Promotions email?
The Evan-Moor Promotions email is a free resource to notify subscribers about the special discounts and offers going on at Evan-Moor.com. Members enjoy deals delivered right to their inboxes that are exclusive to Evan-Moor Promotions subscribers. Sign up today!
What are the restrictions on offers?
Restrictions to offers and promotions are as follows:
How do I change my billing and shipping information?
With an Evan-Moor account you can access and change your billing information at any time. In order to update your billing information, please follow these steps:
How do I check the status of my order?
To check the status of your online order and track your shipments, you must have an Evan-Moor.com account. If you don't have an account, sign up today!
If you already have an Evan-Moor.com account, please follow these easy steps:
How do I pay by purchase order online?
Evan-moor.com is able to accept purchase orders online. We do require, however, that a signed purchase order be on record prior to your first purchase.
To create a printable purchase order to fax to Evan-Moor, please follow these steps:
IMPORTANT! Your order will not be shipped until Evan-Moor receives a fax cover sheet, your printed order, and an authorized school purchase order. Your purchase order information will be kept in our records for 30 days. If you have not submitted the appropriate documentation in that time, your order will be deleted from our system.
After faxing a signed purchase order, you may purchase online with a school purchase order at any time.
Please, visit our Purchase Order page or contact our customer service department for additional information.
How do I return books?
If you are not completely satisfied with your purchase, simply return the product(s) in its original condition within 90 days for a full refund of the product purchase price. No questions asked. Just fill out our Return Form. Note: Evan-Moor does not refund shipping and handling costs.How long will it take to process my order?
All orders are usually processed within 1 to 2 business days; however, during our busy season (June 15 to September 15), please expect 1 to 4 business days for your order to be processed. Please note: Processing times do not include shipping time.
Please contact our customer service department for additional information.
How much will it cost to ship my order?
Please visit our Shipping and Returns page for complete shipping information, tax stipulations, and international shipping costs. In general, shipping charges are as follows:Total Price of Items | U.S. Shipping and Handling Charges | RUSH Shipping Charges |
---|---|---|
$0–$49.99 | $6.99 | $15.99 |
$50.00–$99.99 | $8.99 | $20.99 |
$100.00+ | 15% | 25% |
I am from a school district in New Jersey and would like to purchase Evan-Moor materials with a purchase order, but we require a NJ business registration certificate. Does Evan-Moor have one?
Yes, Evan-Moor Educational Publishers does have a New Jersey Business Registration Certificate.
If you require a copy of this certificate or would like additional information, please contact our customer service department.
My credit card was declined. What should I do?
If your credit card was declined, there are either insufficient funds in your account or there is a discrepancy between the information in your www.evan-moor.com account and your bank or credit card information.
In order to verify your billing information, please follow these steps:
What forms of payment does Evan-Moor accept?
Evan-Moor accepts the following forms of payment online:
What are Evan-Moor Standards Correlations?
Evan-Moor standards correlations are a matching of each courseware activity to the content standards for your state, to the Common Core State Standards, or to a content skills list. A curriculum correlation specialist, who is a certified, classroom-experienced teacher, determines the standards or skills in each activity. A unique correlation engine then links the activity’s standards or skills to the corresponding state and Common Core curriculum standards for each subject area, down to the performance objective or indicator level.