Frequently Asked Questions

This is a list of frequently asked questions and answers. If you do not see an answer to your problem here, please contact us.

Account Management
E-books
General
Mailing Lists
Interactive Games/Portals
Interactive Lessons/Portals School
Offers
Orders
Standards Correlations

Account Management

 How do I add a new billing and shipping address to my account?

With an Evan-Moor account you can access and change your billing and shipping information at any time. In order to add a new billing and shipping address to your account, please follow these steps:
  1. Go to Account Home. (Click on your email address on the top-right corner of the page to reach Account Home.)
  2. In the Account Home area, select Billing and Shipping under the Profile area.
  3. Scroll down to Add New Address. Select the appropriate address type. Then enter your new billing information exactly as it appears on your credit card or bank statement. Be sure to click on the Add New button to submit your update.
Your address book will immediately be updated. You may view your changes by selecting Billing and Shipping from the Profile section of your Account Home page at any time.

 How do I change an email address for my account?

  1. Go to Account Home. (Click on your email address on the top-right corner of the page to reach Account Home.)
  2. In the Account Home area, select Name and Email under the Profile area
  3. Under New Email Address, enter your new email address. Confirm the email address, then click SAVE.
Your email address will immediately be updated. You may view your changes by selecting Name and Email from the Profile section of your Account Home page at any time.

 How do I change my billing and shiiping information?

With an Evan-Moor account, you can access and change your address information at any time. In order to update your address information, please follow these steps:
  1. Go to Account Home,
  2. In the Account Home area, select Billing and Shipping from the Profile area.  
  3. Locate the address you would like to update and press the Edit button located underneath the address.
  4. Enter your address updates and click on the Update button.
Your address book will immediately be updated. You may view your information by selecting Billing Name and Address from the Profile section of your Account Home page at any time.

I can’t remember what email address I used to start my account. What should I do?

If you have tried multiple email addresses and are still unable to access your account, please do not create another account. Contact our customer service department, and a representative will look up your log-in information for you.

  I forgot my password. What should I do?

If you have forgotten your Evan-Moor account password, click on the Log In link located in the top-right corner. Fill in your email address and select the Forgot password? link. Type in your email address, and Evan-Moor will email you a request to reset your password.

If you cannot remember the email address you used to create your account, please contact our customer service department and a representative will help you.


  I've received your newsletter but I can't log into my account. What do I do?

You don't need an Evan-Moor account to subscribe to the Education E-Newsletter. If you would like to start an Evan-Moor account, click here.

  When logging into my account, are emails and passwords case sensitive?

Your email is not case sensitive and may be typed in all lowercase or all capital letters. Evan-Moor.com passwords, however, are case sensitive.

If you are having problems logging into your account, please contact our customer service department.

  Why should I create an Evan-Moor.com account?

Once you create an Evan-Moor.com account, you can begin to enjoy the ease and convenience of personalizing your own account.  We also require an Evan-Moor.com account for ordering.

With an Evan-Moor account, you can:
  • Place your order online.
  • View your order history. Tired of searching through your inbox for your order information? Sign in and find your order history right away.
  • Track shipments. Know exactly when to expect your books and be ready for their arrival.
  • Access e-products. Makes it easy to access your e-books and courseware purchases!

Sign up today!

E-books

 How do I download my digital product?

Your e-book is immediately available to download to your Evan-Moor account after purchase. To get to your account, click on LOG IN on the top-right corner of your computer screen. This will take you right to the Account Home page. 
If you are already logged in, click on your email address at the top right corner of your computer screen. This will take you to Account Home.


From Account Home, select E-books under My E-Products.

From Manage E-books, follow the step-by-step directions of the download process:

  1. Click the green Download button next to your digital product.
    Please note: Download times vary depending on the size of your e-book.
  2. Save your e-book to a safe place on your hard drive. We also recommend saving a back-up copy on a CD or flash drive.
  3. Open your e-book in Adobe Reader.
NOTE FOR MAC USERS: Your computer may automatically open your e-book in a program other than Adobe Reader. To ensure your e-book functions properly, we recommend changing your default settings to open PDFs using Adobe Reader. Download Adobe Reader for free now.

 What are the system requirements for an e-book?

E-books are compatible with a Mac or PC. To use your e-book to its full potential we recommend using the most recent version of Adobe Reader. You need to have Adobe Reader XI or higher for your e-book to work correctly. To download the most recent version of Adobe Reader for free, click here.

These system requirements are for Adobe® Reader® XI software, v11.0. 

Windows

  • 1.3GHz or faster processor
  • Microsoft® Windows® XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server® 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); Windows 8 or 8.1 (32 bit and 64 bit)
  • 256MB of RAM (512MB recommended)
  • 320MB of available hard-disk space
  • 1024x768 screen resolution
  • Internet Explorer 7, 8, 9, 10, or 11; Firefox Extended Support Release; Chrome
Note: For 64-bit versions of Windows Server 2003 R2 and Windows XP (with Service Pack 2), Microsoft Update KB930627 is required.

Macintosh

  • Intel® processor
  • Mac OS X v10.6.4, v10.7.2, or v10.8
  • 1GB of RAM
  • 350MB of available hard-disk space
  • 1024x768 screen resolution
  • Safari 5.1 for Mac OS X v10.6.8 or v10.7.2; Safari 5.2 for Mac OS X v10.8; Safari 6.0 for Mac OS X v10.7.4 or v10.8

How is an e-book different thant a print book?

An e-book is the electronic PDF of an Evan-Moor title that you can download to your computer and use in your classroom today. E-books allow teachers to take the content of an Evan-Moor resource book and apply it to the technological tools that help students learn.

An e-books' content can be extracted and repurposed for use with a variety of digital formats. E-books give you the freedom to rotate pages, copy and paste the text of each page into multiple programs, or take a snapshot of a page and copy and paste the content as an image.

An e-book allows you to select and extract the content you want in order to:

  • post lessons, tests, or answer keys on a class website;
  • make additional PDFs to share with students working from home;
  • create a PowerPoint presentation; and more!

Visit our e-book support for video tutorials and more information on using e-books: http://www.evan-moor.com/t/Ebooks/Support.

 How can I use enhanced e-book features on an extracted page?

If you have Adobe Acrobat Pro, save the page you want to extract as a PDF and all the enhanced features, such as the typewriting tools, editing tools, and read alouds, will function. However, if using Adobe Reader, the extracted content is saved as an image rather than as dynamic content, and the enhanced features will not work on the extracted page.

 How do I install an e-book on my iPad or iPhone?

Customers who purchase e-books need to first make sure that iBooks is installed on their iPad or iPhone. iBooks is a free app that can be downloaded from the Apple apps store.

Then follow these simple steps:

  1. After purchasing your e-book, log on to your Evan-Moor account and choose E-books from the My E-Products area.
  2. Select the green download button to the right of the e-book you wish to download.
  3. Once the e-book is downloaded on your iPad, the book cover will appear on your iPad. Simply touch the cover to show the sub-navigation bar at the top and select the “Open in iBooks” button.
  4. Your e-book will now be available on your iBook bookshelf. Note that you can select Library to see your e-books.

    TIP: You may be interested in downloading Bookshelf, the free app to help you access and organize your e-books. For more information on Bookshelf, click here.

 How do I use the e-book features on my iPad?

If the e-book features are not working on your iPad, you will need to download a PDF mark-up app for your iPad. You can get a free PDF-notes app from iTunes or purchase a PDF mark-up app.

 What is the copyright policy for an e-book?

With the purchase of Evan-Moor e-books, you are granted a single-user license which allows you to use or duplicate the content of your books for use in your classroom or home only. Sharing your materials or making copies for other teachers or homeschoolers is not allowed. For more information please read the entire copyright policy.

If you would like to use your e-book for additional purposes not outlined above, please fill out an Application to Use Copyrighted Materials form and send it to:

Fax: Evan-Moor Educational Publishers
Attn: Copyrights
1-800-777-4332

Mail: Evan-Moor Educational Publishers
Attn: Copyrights
18 Lower Ragsdale Drive
Monterey, CA 93940

Note: When requesting permission to use copyrighted materials, please allow adequate time for your request to be processed.

 How long will my e-product take to download?

The amount of time it takes to download an e-product depends on the speed of your internet connection and the size of the file.  On average, the majority of Evan-Moor's e-books take about 5 minutes on broadband internet and 30 minutes on a dial-up connection. E-pages download very quickly.

 Can I download multiple e-products at the same time?

No. You can purchase multiple e-products at the same time, but all e-products must be downloaded one at a time. You may view all of your e-products that are available for download from Manage E-books center in your Evan-Moor account, accessed via the My E-Products/E-books area of the Account Home page.

 Can I buy an e-book using a school purchase order?

Yes. If you have an official, authorized purchase order you can submit it to Evan-Moor online.

It is preferred that e-book orders are placed online because they require an online account. E-books will be delivered to the account of the person placing the order and can be assigned out to the appropriate teachers as needed once the order has been completed.
 Simply follow these easy steps:

  1. Log in to your account by clicking on the Log In link located in the top-right corner and entering your email address and password. If you don’t have an account, please create one prior to ordering.
  2. Select or create the appropriate billing and shipping address as listed on the purchase order.
  3. Fill your shopping cart with the e-books you wish to purchase and proceed to Checkout.
  4. At Payment Method, select Purchase Order. 
  5. Enter the PO # found on your school purchase order. If you do not have an official PO # yet, select the Purchase Requisition option at Payment Method.
  6. Enter the name of the person who is authorizing the official purchase order.
  7. Enter the catalog mail code if using a catalog to order. 
  8. After filling out the required information, click the Place Order button.
Once your order is submitted, you can immediately access your e-books from the E-book area of your Account Home page.

If you prefer, purchase orders containing e-books can be mailed or faxed to us. Please be sure the purchase order includes the name, title, and email address for each person receiving an e-book or the person who will do the e-book assignments for the ship-to location. After processing your purchase order, a customer service representative will email the contact person with instructions to download or distribute e-books.

 Can I buy multiple e-books to distribute to teachers at my school?

Yes. To purchase multiple e-books to distribute to fellow teachers or educators follow these easy steps:

  1. Log in to your account by clicking on the Log In link located in the top-right corner, and entering your email address and password. If you don’t have an account, please create one prior to ordering.
  2. Fill your cart with the e-books you would like to purchase and follow the step-by-step directions of the checkout process.
  3. After you have purchased your e-books, you will receive an email with a link to the Manage E-books area of your Evan-Moor account. If you haven’t received an email, simply log in to your account and go to the My E-Products area of your Account Home page and select E-books.
  4. From the Manage E-books center, follow the instructions there for Assigning e-books.
  5. Once assigned, an email will be sent to the individuals you entered with a link to download their e-book.

 I never got an email with a link to download my e-book. What should I do?

If you haven't received an email regarding your e-book, you can download your e-book from the Manage E-books center of your Evan-Moor account.

  1. Log in to your account, go to the My E-Products area of your Account Home page, and select E-books.
  2. Once you are at the Manage E-books center, click the green Download button next to your e-book.

    Please note: Only the end user should download the e-book. If you need to assign the e-book to the end user, follow the instructions to Assign E-books.

    Also note: Download times vary depending on the size of your e-book. To find out the amount of time it will take to download your e-book, view the Product Details tab on the page of the e-book you purchased. 
  1. Save your e-book to a safe place on your hard drive. We also recommend saving a back-up copy on a CD or flash drive.
  2. Open your e-book in Adobe Reader.
NOTE FOR MAC USERS: Your computer may automatically open your e-book in a program other than Adobe Reader. To ensure your e-book functions properly, we recommend changing your default settings to open PDFs using Adobe Reader. Download Adobe Reader for free now.

 When I start Adobe Reader, I get an error. What should I do?

Your computer is using an old version of Adobe Reader. To download the newest version, please click here.

 I can't find my digital product. What should I do?

When you download an e-book or courseware, the electronic file is saved to the location indicated by your computer’s browser. If you cannot remember where you saved your digital product or are unable to locate it on your computer, you can go to the Start menu on your computer and search the product by entering its EMC number. You may also visit the My E-Products/Manage E-books area of your Evan-Moor account to download the digital product again.

 My e-book is damaged. What should I do?

If your e-book is damaged, there may have been an interruption in the downloading process that caused the file to corrupt. Delete the file from your computer. Then return to the Manage E-books center of your Evan-Moor account and download your e-book again.

If, after downloading a second time, your e-book is still damaged, please report the problem and a customer service representative will research the matter and contact you with a solution within 24 hours.

 What if my computer loses power while I am downloading my e-book?

If, while downloading your e-product, the process is interrupted, you may download your e-product again. Simply visit the Manage E-books center of your Evan-Moor account.

General

 Can I access the online flashcard activities on any computer or tablet?

Yes. Since the flashcard activities are browser-based, you will need an Internet connection to access the online activities. The following browsers are recommended:
  • Internet Explorer 9 and higher
  • Firefox 7 and higher
  • Chrome 14 and higher
  • Safari 5 and higher
  • Opera 11 and higher
  • Mobile Safari 3.2 and higher
  • Opera Mobile 5 and higher
  • Android 2.1 and higher

 Do you send out examination copies of your titles?

All of Evan-Moor's titles are available for preview page by page online, and review copies are available for the following purposes only:

  • To display or reference in a professional workshop or seminar
  • As reference material in a college course
  • For multiple-copy school purchase consideration
  • For district wide purchase consideration
  • For display in a professional materials center
To request examination copies, simply submit this form online.

 How do I view the items in my shopping cart?

You can view your shopping cart any time by selecting the shopping cart icon in the top right corner of your screen.

 I am a store owner and am interested in carrying Evan-Moor books. How do I become an Evan-Moor dealer?

If you are interested in adding Evan-Moor materials to your retail store's inventory please contact Evan-Moor via email at sales@evan-moor.comand the representative responsible for your area will contact you shortly.

 What if my question is not on this list?

Please contact our customer service department and a representative will be happy to help you.  Call customer service at 1-800-777-4362, Monday-Friday 8:00 a.m.-4:30 p.m. Pacific Time.

 Why should I create an Evan-Moor.com account?

Once you create an Evan-Moor.com account, you can begin to enjoy the ease and convenience of controlling your own account options.

  • View your order history. Tired of searching through your inbox for your order information? Sign in and find your order history right away.
  • Track shipments. Know exactly when to expect your books and be ready for their arrival.
  • Store your order information. No need to re-enter your name and buying information every time. It's all in your account profile.
  • Download E-products. Makes it easy!

Sign up today!




Interactive Games/Portals

General Information


How do I download my interactive learning game?
To access your interactive learning game(s), you will need to download Evan-Moor’s platform that supports these games, called Portals. You will only need to download Portals one time. Follow these steps:

1. Download Portals on your desktop:
Download Portals for MAC
Download Portals for PC
2.  Click on the Portals icon that will appear on your desktop.
3.  Log in Using your email address and password
4.  From the Portals dashboard, select “application shortcut” to access your game.

If you have any questions, contact our customer service team at 1-800-777-4362 (M-F 8:00 am - 4:30 pm Pacific Time) or via e-mail at customerservice@evan-moor.com.


What are the system requirements of interactive learning games?

Windows
•    2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbook class devices
•    Microsoft® Windows® XP, Windows Server® 2003, Windows Server 2008, Windows Server 2012, Windows Vista® Home Premium, Business, Ultimate, or Enterprise (including 64 bit editions) with Service Pack 2, Windows 7, Windows 8, Windows 8.1, or Windows 10.
•    512MB of RAM (1GB recommended)

Mac OS
•    Intel® Core™ Duo 1.83GHz or faster processor
•    Mac OS X v10.6 or higher.
•    512MB of RAM (1GB recommended)


What is Portals?

Portals is Evan-Moor’s platform the supports interactive learning games, the $9.99 games that help children practice basic skills in an interactive format.  To access your purchased games, you will need to download Portals on your desktop, one time.  See How do I download my interactive learning game?


What is the difference between Portals and Portals School?

The main difference between Portals and Portals School is the interactive product that is in each platform.

Portals is the installed platform for interactive learning games: http://www.evan-moor.com/t/interactive-games.
•    These interactive games are saved locally to your Mac or PC desktop and a child can log in and play.
•    The interactive games provide basic skill practice in a fun, game-like format with audio and visual rewards.

Portals School is the installed platform for interactive lessons that can be used to project or to assign lessons to students: http://www.evan-moor.com/t/interactive-lessons.
•    Interactive lessons provide a robust teaching tool and content for the entire school year. Interactive lessons can be projected in your classroom or assigned to students.
•    Student licenses enable you to assign lessons to individual students to complete on their devices; provide students’ feedback; and track and record scores.




Interactive Lessons/Portals School

Administration and Functionality
General Information
Security and Privacy
Standards
Student Licenses
System Requirements

Administration and Functionality

How will a student access lessons?

A student will log in to Portals Student and enter his/her assigned username and password. A student will have only one username and password, even when accessing interactive lessons assigned by multiple teachers.


Can a teacher assign lessons ahead of time, such as a week or month ahead?

Yes. When assigning lessons, a teacher can choose a start date and a due date for lessons.


How many administrators can oversee a school account?

Each school in a district will have one administrator account to oversee teacher and student accounts. This person will be the Site License Manager and have access to the database to manage teacher and student accounts for that school site.


How do I change a password?
  • Teacher accounts: Teachers can reset their own password by hitting the Forgot Password? link on the Portals School login screen. Additionally, they can visit password recovery.  
  • Student accounts: All student accounts are administered via the Site License Manager Tool.  Students can have multiple teachers assigning work. Because of this, only the Site License Manager can administer student user names and passwords. Students can click on the Forgot Password? link on the Portals Student login screen. This will send an email to the Site License Manager, requesting the student’s login information.
  • If you're having trouble changing your password, contact Evan-Moor tech support or the district/school administrators of your Portals School account (Evan-Moor tech support 800-777-4362 ext. 131 or portalsschool@evan-moor.com).

General Information

How do I sign up for a free demo and trial of Portals School (courseware and student licenses)?

Click here to request a free demo or trial.


Am I billed at the end of the free demo?

No. A credit card is not required for the demo.


What is needed to place an order for Portals School (courseware and student licenses)?

To place an order for Portals School, you will need to submit an official school or district P.O. and the order form below.
  1. Submit your school purchase order by email, fax, or mail:

    Email: portalsschool@evan-moor.com
    Fax: 1-800-777-4332
    Mail: Evan-Moor Educational Publishers
    Attn: Portals School Purchase Order
    18 Lower Ragsdale Drive
    Monterey, CA 93940-5746
 
  1. Click on this link to access the Portals School order form. You will need to provide:
    • Titles you are purchasing
    • Number of student licenses required
    • Contact information for the school site administrator who will oversee the teacher and student accounts in Portals School

Can Portals School be accessed on a mobile phone?

No. Due to the extensive content, interactive controls, and presentation, our courseware resolution requires a minimum screen size of 9.5”. This is also the minimum screen size for devices, as stipulated by Common Core State Standards testing.


Are interactive lessons available in Spanish?

No, not at this time.


s Portals School Web-based?

No. Portals School is an installed program. Having an installed program ensures that teachers always have access to their teaching tools and lessons and are not dependent on the health or function of a school’s server, infrastructure, or connection speed on any given day.
For more information, please see the question: When do you need to be online/have Internet connection?


Is teacher training available for Portals Schools?

Yes, a variety of teacher training options are available for Portals School:
  • Teachers may view short video tutorials on using Portals School. Click here
  • Or, contact Evan-Moor tech support for more information on available training sessions (800-777-4362 ext. 131 or portalsschool@evan-moor.com).

Security and Privacy

Does Evan-Moor store personal student information?

No. Evan-Moor is compliant with COPPA and FERPA and does not store any identifying student information, including student names. We do store assignment scoring and progress. Learn more about COPPA: Children’s Online Privacy Protection Act. Learn more about FERPA: Family Educational Rights and Privacy Act.


How does Evan-Moor protect students’ privacy?

Evan-Moor’s Portals School is compliant with COPPA and FERPA. Learn more about COPPA: Children’s Online Privacy Protection Act.  Learn more about FERPA: Family Educational Rights and Privacy Act.


Can Evan-Moor view student or teacher passwords?

No. Passwords are encrypted after being entered in Portals School. However, Evan-Moor tech support can help change a password, if needed. Contact tech support at 800-777-4362 ext 131 or portalsschool@evan-moor.com.


Does Portals School offer secure data storage?

Yes. All data on the Portals server is encrypted following the specifications of AES at 256 bit.


Standards

Is courseware content aligned to Common Core State Standards?

Yes, Evan-Moor Reading, Language, and Math titles are aligned to Common Core State Standards with the exception of intervention resources. To view correlations, go to the Title Resources panel within your courseware and click the VIEW button to see correlations for that title.


How do you track lessons by Common Core State Standards?
  • You can search for lessons and activities by specific Common Core State Standards.
  • You can also view student progress reports that monitor student proficiency mapped to standards.
  • You can find more lessons and activities tied to a particular standard.

    Learn more about student progress reports and standards here.

Student Licenses

What is a student license?

A student license is required for each student to access interactive lessons assigned within Portals School. A student license enables a student to submit lessons to the teacher and receive feedback.


How much does a student license cost?

Each student license is $5.00 per student per title (minimum of 10 student licenses) and includes access to all grade levels.

For fewer than 10 students, each student license is $10.00 per student per title (minimum of 2 student licenses) and includes access to all grade levels.

The student license is renewable annually. See the list of available interactive lesson titles here.


How is the student license renewed?

A new purchase order is required to renew student licenses each year. Evan-Moor will send a reminder email when licenses are due for renewal. If a student license expires, a teacher will not be able to assign interactive lessons to students.

Note that credit card purchases are recurring. A credit card purchase will automatically renew each year.


Can you add additional student licenses in the middle of the school year (or billing cycle)?

Yes, student licenses can be added at any time. Any student licenses added after the Portals School account activation date will be charged a pro-rated amount based on a 365-day calendar year, so that all licenses have the same annual renewal date as the Portals School account. Note that student licenses are purchased for each title (i.e., $5/student license per title per year.)


Is there a way to connect add-on student licenses so that all licenses have the same renewal date?

Yes, add-on student licenses are automatically set to expire on the same date as the account and are not dependent on the order date.


How long do student licenses last?

Student licenses last for 12 months from the start date, established at the time of purchase.

Student licenses that are added in the middle of the billing cycle are prorated and will expire along with the other licenses on the account.


How am I notified that student licenses will expire?

A reminder email will be sent 60-90 days before student licenses expire; it will include instructions on how to renew student licenses. Additional reminder emails will be sent to ensure that you have the chance to renew student licenses before they expire.
.

How can I view the expiration date of student licenses?

You can view expiration dates of assigned, active student licenses in the My Account section of Portals School. Select My Account from the top navigation bar, and then select My Students to view a list of active student licenses along with their start dates and end dates. Additionally, your school’s site license manager can view student license information in the Site License Manager Tool.


How can I view all of my assigned student licenses?

You can view a list of student licenses in the My Account area of Portals School. Select My Account from the top navigation bar, and then select My Students to view a list. Additionally, your school’s site license manager can view student license information in the Site License Manager Tool.


What if I need to change, delete, or add a student?

Your school’s designated site license manager can adjust student accounts in the Site License Manager Tool. Or contact Evan-Moor tech support to make changes to student licenses (800-777-4362 ext. 131 or portalsschool@evan-moor.com).


Can I exchange student licenses, when a student moves and a new student enrolls?

Yes, contact Evan-Moor tech support to exchange or transfer student licenses (800-777-4362 ext. 131 or portalsschool@evan-moor.com). Additionally, your school’s site license manager can move student licenses in the Site License Manager Tool.


Can a teacher assign lessons to a student who is not on the school campus?

Yes. With a student license, teachers can assign lessons to students anywhere, anytime.


Can I purchase student licenses for previously purchased Evan-moor courseware?

Yes. Please contact Evan-Moor to purchase student licenses for your courseware (800-777-4362 or portalsschool@evan-moor.com.) There is a minimum purchase requirement of 2 student licenses.


My school is not able to submit information on students. How can we assign student licenses, which include student usernames and passwords?
Evan-Moor is compliant with COPPA and FERPA and recommends sending a non-descript coded name or student number for each student, rather than an actual student name or username that identifies the student. Call Evan-Moor tech support, if you need help assigning student licenses (800-777-4362 ext. 134 or portalsschool@evan-moor.com.)


How do you renew student licenses when they’ve been added to the Portals School account at different times in the school year?

The Portals School platform is designed so that all student licenses renew on the same annual date as the Portals School account owner/administrator. Any student licenses added after the account activation date will be charged a prorated amount based on a 365-day calendar year so that they have the same annual renewal date as your administrator account. Note that you will need to submit a new PO or contact us to renew your Portals School account.


Can students download Portals to their iPads, Android devices or Chromebooks?

Yes. With the school purchase of student licenses, students can download Portals Student to their iPad, Android device, or Chromebook.


System Requirements

Can you link data to other school systems and resources?

Yes, student scores and records can be exported to your existing learning management systems, such as Moodle, Blackboard, etc.


What are the system requirements of Portals School?

Windows
  • 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbook class devices
  • Microsoft® Windows® XP, Windows Server® 2003, Windows Server 2008, Windows Server 2012, Windows Vista® Home Premium, Business, Ultimate, or Enterprise (including 64 bit editions) with Service Pack 2, Windows 7, Windows 8, Windows 8.1, or Windows 10.
  • 512MB of RAM (1GB recommended)
Mac OS
  • Intel® Core™ Duo 1.83GHz or faster processor
  • Mac OS X v10.6 or higher.
  • 512MB of RAM (1GB recommended)
Android
  • ICS or higher

What devices does Portals School/interactive lessons work on?

Interactive lessons are powered by Portals School and work on PC or Mac workstations, iPads, and Android mobile devices with at least a 9.5” screen and 1024 x 768 resolution.


When do you need to be online/have Internet connection?

An Internet connection is required:
  • To install Portals School
  • To receive updates to the interactive lessons
  • For teachers to assign activities and receive work from students
  • For students to receive new assignments and turn in completed assignments
An Internet connection is not required to conduct lessons or access teaching tools or for students to complete assignments.


How do Portals School and my interactive lessons update?

When there’s an online connection, Portals School and interactive lessons will automatically update, if needed.


What if Portals School is not updating when I log in?

If Portals School is not updating when you log in, it could be an issue with a firewall in your school system that is blocking it. If this is the case, the technology administrator at your school will need to manually allow Portals School as a trusted program.
Here's how to allow a program to communicate through a Windows firewall.
Note that you will only be prompted to update if there's a new version of the interactive lessons or Portals School system. Evan-Moor actively fixes bugs and adds new features on a regular basis.



Mailing Lists

 How do I subscribe to Evan-Moor's FREE Education E-Newsletter?

To subscribe to Evan-Moor's FREE Education E-Newsletterclick here. You also have the option to subscribe to our promotional emails (deals and discounts) and our catalog on this page.

Evan-Moor's Education E-Newsletter is a FREE resource for practical and creative teaching materials. Subscribers enjoy teaching tips, ideas, and downloadable sample pages of activities and free lessons we've pulled straight from our books.

For more lesson ideas and resources, subscribe to our blog, The Joy of Teaching. Click here for the blog.

 Does Evan-Moor share my information with others?

At Evan-Moor Educational Publishers, your privacy and protecting your personal information are high priorities. While navigating through our website, any personal information that is collected will be securely stored.

Should you ever have any concerns about the safety or possible misuse of information you have submitted on our website, please contact us by email at abuse@evan-moor.com with details of your concerns. If you prefer that Evan-Moor does not share your information with other companies, please contact us by email at: customerservice@evan-moor.com.

Please read our Privacy Policy or contact our customer service department for additional information.

 How do I remove my name from your email list?

If you wish to remove your name from Evan-Moor's email list, visit our unsubscribe page. After filling in the required information, your name and information will be removed. Please allow three to four weeks for your request to be processed.

 How do I unsubscribe from the catalog mailing list?

To unsubscribe, click here.

Should you change your mind, you can rejoin at any time.

 I signed up for the newsletter but haven't received any emails. What should I do?

Depending on your email service provider, Evan-Moor's communications may be blocked by a spam filter. To ensure that your newsletter isn't being blocked, add @evan-moor.com to your safe senders list.

Please contact our customer service department with your email address at hand, if you need further assistance or additional information.

 I've received your newsletter, but I can't log into my account. What should I do?

You don't need an Evan-Moor account to subscribe to the Education E-Newsletter. If you would like to start an Evan-Moor account, click here.

 What is the Evan-Moor Education E-Newsletter?

Evan-Moor's Education E-Newsletter is a free resource for practical and creative teaching materials. Features include:

  • Downloadable lesson plan activities and ideas. We've pulled activities straight from our books.
  • Ideas for lessons. We've compiled lists of authors' birthdays, things to celebrate, and more.
  • Quotations to inform and inspire. Find out what everyone's saying about Evan-Moor and education with our Quote of the Week and You Said It.

Sign up today and start taking advantage of this FREE resource for busy teachers.

 What is the Evan-Moor Promotions email?

The Evan-Moor Promotions email is a free resource to notify subscribers about the special discounts and offers going on at Evan-Moor.com. Members enjoy deals delivered right to their inboxes that are exclusive to Evan-Moor Promotions subscribers. Sign up today!

Offers

What are the restrictions on offers?

Restrictions to offers and promotions are as follows:

  • Promotional/Coupon codes: In order to take advantage of a special offer, a valid coupon code must be entered when checking out online, given to a customer service representative when placing an order by phone, or written on your order form when placing an order using a mail-order form.
  • Free Shipping Promotions: Free shipping promotions are allowed only on orders being shipped to a single address in the continental U.S. We reserve the right to ship these orders by the carrier of our choice. Rush shipping options are unavailable on free shipping offers. We cannot accept future-ship dating specifications on free shipping promotions. This offer is not valid for purchase orders, past orders, or orders shipped to Alaska or Hawaii or internationally.
  • Free Shipping with a $35 Minimum Purchase: This free shipping offer is valid for online credit card orders only at www.evan-moor.com with a $35 minimum purchase. Free shipping will be applied at checkout. Free shipping is valid for orders shipped to a single address in the continental U.S. Rush shipping options are unavailable. This offer is not valid for purchase orders, past orders, or orders shipped to Alaska or Hawaii or internationally.
  • Free E-book Promotions: Free e-book promotions are not available for purchase orders. Free E-books cannot be substituted for free hard copies of the promotional book. Free e-book promotions are valid with online purchases only.
  • Purchase Orders: Free shipping promotional codes may be used with online purchase orders; however, we are unable to apply the free book, E-book, and discount offers to online purchase orders.
  • Combining Offers: No offers may be combined. One promotional offer valid per order.
  • Expiration Dates: Please note the expiration dates of our special offers. Promotional codes are valid only during the dates specified on the offer.

Orders

 How do I change my billing and shipping information?

With an Evan-Moor account you can access and change your billing information at any time. In order to update your billing information, please follow these steps:

  1. Click on the Log In link located in the top-right corner and enter your email address and password.
  2. Under Account Home, select Billing and Shipping from the Profile area.
  3. Locate the address you would like to update and press the Edit button located underneath the address.
  4. Enter your address updates and click on the Update button.
Your address book will immediately be updated. You may view your information by selecting Billing Name and Address from the Profile section of your Account Home page at any time.

 How do I check the status of my order?

To check the status of your online order and track your shipments, you must have an Evan-Moor.com account. If you don't have an account, sign up today!

If you already have an Evan-Moor.com account, please follow these easy steps:

  1. Log in to your account by clicking on the Log In link located in the top-right corner and entering your email address and password.
  2. Click on History in the Orders area.
  3. Check the Status column for order status.
  4. Select the View Detail icon to the right of the order to view further information.
If you have further questions about your order, please contact our customer service department and a representative will help you.

 How do I pay by purchase order online?

Evan-moor.com is able to accept purchase orders online. We do require, however, that a signed purchase order be on record prior to your first purchase.

To create a printable purchase order to fax to Evan-Moor, please follow these steps:

  1. Fill your shopping cart and follow the step-by-step directions at checkout. Once you reach Payment Method, select Print & Fax School Purchase Order
  2. The step-by-step directions at checkout will guide you through the process of filling out the required information.
  3. After submitting your order, click the Print My Order button to print a copy of your purchase order.
  4. Fax your printed order (please include a fax cover sheet) and an authorized school purchase order to Evan-Moor at one of the following numbers:
    Within North America: 1-800-777-4332 
    Outside North America: 001-831-649-6256
  5. Your order will be processed and a confirmation email will be sent to the email address you provided.

IMPORTANT! Your order will not be shipped until Evan-Moor receives a fax cover sheet, your printed order, and an authorized school purchase order. Your purchase order information will be kept in our records for 30 days. If you have not submitted the appropriate documentation in that time, your order will be deleted from our system.

After faxing a signed purchase order, you may purchase online with a school purchase order at any time.

Please, visit our Purchase Order page or contact our customer service department for additional information.

 How do I return books?

If you are not completely satisfied with your purchase, simply return the product(s) in its original condition within one year for a full refund of the product purchase price. No questions asked. Just fill out our Return FormNote: Evan-Moor does not refund shipping and handling costs.

Please visit our Shipping & Returns page or contact our customer service department for additional information.

 How long will it take to process my order?

All orders are usually processed within 1 to 2 business days; however, during our busy season (June 15 to September 15), please expect 1 to 4 business days for your order to be processed. Please note: Processing times do not include shipping time.

Please contact our customer service department for additional information.

 How much will it cost to ship my order?

Please visit our Shipping and Returns page for complete shipping information, tax stipulations, and international shipping costs. In general, shipping charges are as follows:
Total Price of Items U.S. Shipping and Handling Charges RUSH Shipping Charges
$0–$49.99 $4.99 $13.99
$50.00–$99.99 $6.99 $18.99
$100.00+ 10% 22%

 I am from a school district in New Jersey and would like to purchase Evan-Moor materials with a purchase order, but we require a NJ business registration certificate. Does Evan-Moor have one?

Yes, Evan-Moor Educational Publishers does have a New Jersey Business Registration Certificate.

If you require a copy of this certificate or would like additional information, please contact our customer service department.

 My credit card was declined. What should I do?

If your credit card was declined, there are either insufficient funds in your account or there is a discrepancy between the information in your www.evan-moor.com account and your bank or credit card information.

In order to verify your billing information, please follow these steps:

  1. Log in to your account by clicking on the Log In link located in the top-right corner and entering your email address and password.
  2. Under Profile on the Account Home page, select Billing and Shipping.
  3. Click the Edit button located below the address you would like to update.
  4. Enter your billing and shipping address exactly as it appears on your credit card or bank statement and click on the Update button.
Your address book will immediately be updated. You may view your changes by selecting Billing and Shipping from the Profile section of your Evan-Moor account at any time.

If your address already matches your credit card or bank statement, go to the Payment Method area on the Checkout page. Check that the correct credit card is selected and verify that the name on the card, the credit card number, the CCV, and the expiration date are all accurate. Make any necessary changes.

If you have verified your address and credit card information and your credit card is still declined, please contact your bank to determine what actions are needed to resolve the matter. To protect customer security, Evan-Moor is unable to access your personal financial account.

Please note: Some financial institutions restrict or prevent online use of credit cards.

 What forms of payment does Evan-Moor accept?

Evan-Moor accepts the following forms of payment online:

  1. Credit Card: Visa, MasterCard, and Discover
  2. PayPal Express
  3. Purchase Order
For mail and phone orders, we also accept:
  1. Electronic Check: Please contact our customer service department for additional information.
  2. Wire Transfer (international orders only): Please contact our customer service department for additional information.
  3. Personal Check/Money Order
Please visit our Payment Options page, or contact our customer service department for additional information.


Standards Correlations

What are Evan-Moor Standards Correlations?

Evan-Moor standards correlations are a matching of each courseware activity to the content standards for your state, to the Common Core State Standards, or to a content skills list. A curriculum correlation specialist, who is a certified, classroom-experienced teacher, determines the standards or skills in each activity. A unique correlation engine then links the activity’s standards or skills to the corresponding state and Common Core curriculum standards for each subject area, down to the performance objective or indicator level.