This is a list of frequently asked questions and answers. If you do not see an answer to your
problem here, please contact us.
How do I download my e-book?
After purchasing your e-book, you will receive an email with a link to the Manage E-books center in your Evan-Moor account. If you haven't received an email, go there now.
Once you are at the Manage E-books center, follow the step-by-step directions of the download process:
- Click the Download button next to your e-book.
Please note: Download times vary depending on the size of your e-book. To find out the amount of time it will take to download your e-book, view the Product Details tab on the page of the e-book you purchased.
- Save your e-book to a safe place on your hard-drive. We also recommend saving a back-up copy on a CD or flash drive.
- Open your e-book in Adobe Reader.
NOTE FOR MAC USERS: Your computer may automatically open your e-book in a program other than Adobe Reader. To ensure your e-book functions properly, we recommend changing your default settings to open PDFs using Adobe Reader. Download Adobe Reader for free now.
When I start Adobe Reader, I get an error. What should I do?
Your computer is using an old version of Adobe Reader. To download the newest version, please click here.
I can't find my e-book. What should I do?
When you download an e-book, the electronic file is saved to the location indicated by your computer's browser. If you cannot remember where you saved your e-book, or are unable to locate your e-book on your computer, you may download another.
Simply visit the Manage E-books center in your Evan-Moor account. E-books are available for download 30 days after the date of their purchase. If the download period has expired, you may purchase another e-book for 75% off the original price.
My e-book is damaged. What should I do?
If your e-book is damaged, there may have been an interruption in the downloading process that caused the file to corrupt. To download your e-book again simply visit the Manage E-books center of your Evan-Moor account.
If, after downloading a second time, your e-book is still damaged, please report the problem and a customer service representative will research the matter and contact you with a solution within 24 hours.
My e-book download period expired. What should I do?
Evan-Moor e-books are available for download up to 30 days after their purchase date. If the download period has expired, you may purchase another e-book for 75% off the original price.
To repurchase an e-book follow these easy steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top-right corner, and entering your email address and password.
- Under Order Information select Download E-books.
- Locate the book you would like to repurchase under E-book History and click on the Add to Cart button.
- The step-by-step directions at checkout will guide you through the process of filling out the required information.
- After completing checkout, proceed to the Manage E-books center in your Evan-Moor account to download your e-book.
My computer crashed and I lost my e-book. Can I replace it?
Evan-Moor e-books are available for download up to 30 days after their purchase date. If your computer has crashed and the download period has already expired, you may purchase another e-book for 75% off the original price.
To repurchase an e-book follow these easy steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top-right corner, and entering your email address and password.
- Under Order Information select Download E-books.
- Locate the book you would like to repurchase under E-book History and click on the Add to Cart button.
- The step-by-step directions at checkout will guide you through the process of filling out the required information.
- After completing checkout, proceed to the Manage E-books center in your Evan-Moor account to download your e-book.
What if my computer loses power while I am downloading my e-book?
Evan-Moor e-books are available for download up to 30 days after their purchase date. If, while downloading your e-book, the process is interrupted, you may download your e-book again. Simply visit the Manage E-books center in your Evan-Moor account.
If the 30-day download period has expired, you may purchase another e-book for 75% off the original price.
To repurchase an e-book follow these easy steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top-right corner, and entering your email address and password.
- Under Order Information select Download E-books.
- Locate the book you would like to repurchase under E-book History and click on the Add to Cart button.
- The step-by-step directions at checkout will guide you through the process of filling out the required information.
- After completing checkout, proceed to the Manage E-books center in your Evan-Moor account to download your e-book.
How long will my e-book take to download?
The amount of time it takes to download an e-book depends on the speed of your internet connection and the size of the file. To get an approximate download time of an Evan-Moor e-book, simply visit the detail page for the e-book you would like to purchase and select About this title. An approximate download time for dial-up and broadband internet connections will be available.
On average, the majority of Evan-Moor's e-books take about 5 minutes on broadband internet and 30 minutes on a dial-up connection.
Can I download multiple e-books at the same time?
No. You can purchase multiple e-books at the same time but all e-books must be downloaded one at a time. You may view all of your e-books that are available for download from the Manage E-books center in your Evan-Moor account.
What is an e-book?
An e-book is an electronic PDF of an Evan-Moor book you can download to your computer and use in your classroom today.
What are the system requirements for an e-book?
E-books are compatible with a Mac or PC. To use your e-book to its full potential we recommend using the most recent version of Adobe Reader. You need to have Adobe Reader 8 or higher for your e-book to work correctly. To download the most recent version of Adobe Reader for free, click here.
The system requirements for Adobe Reader 8 are:
Windows
- Intel Pentium® III or equivalent processor
- Microsoft Windows 2000 with Service Pack 4; Windows Server 2003; Windows XP Professional, Home Edition, or Tablet PC Edition with Service Pack 2 or 3; Windows Vista with or without Service Pack 1
- 128MB of RAM (256MB recommended for complex forms or large documents)
- 170MB of available hard-disk space
- Microsoft Internet Explorer 6.0 or 7.0, Firefox 1.5 or 2.0, Mozilla 1.7, AOL 9
Macintosh
- PowerPC G3, G4, G5 or Intel processor
- Mac OS X v10.4.11-10.5.5
- 128MB of RAM (256MB recommended for complex forms or large documents)
- 170MB of available hard-disk space
- Safari 2.0.2
What is the copyright policy for an e-book?
With the purchase of Evan-Moor e-books, you are granted a single-user license which allows you to use or duplicate the content of your books for use in your classroom or home only. Sharing your materials or making copies for other teachers or homeschoolers is not allowed. For more information please read the entire copyright policy.
If you would like to use your e-book for additional purposes not outlined above, please fill out an Application to Use Copyrighted Materials form and send it to:
Fax: Evan-Moor Educational Publishers
Attn: Copyrights
1-800-777-4332
Mail: Evan-Moor Educational Publishers
Attn: Copyrights
18 Lower Ragsdale Drive
Monterey, CA 93940
Note: When requesting permission to use copyrighted materials, please allow adequate time for your request to be processed.
Can I buy an e-book using a school purchase order?
Yes. If you have an official, authorized purchase order you can submit it to Evan-Moor at any time. Simply follow these easy steps:
- Fill your shopping cart and follow the step-by-step directions at checkout. Once you reach Payment Method, select Print & Fax School Purchase Order.
- The step-by-step directions at checkout will guide you through the process of filling out the required information.
- After filling out the required information, click the Print Purchase Order button.
- Fax the list of the email addresses that you would like your e-books sent to, your printed order (please include a fax cover sheet), and an authorized school purchase order to Evan-Moor at one of the following numbers:
Within North America: 1-800-777-4332
Outside North America: 001-831-649-6256
- After submitting your purchase order, a customer service representative will process your request and distribute your e-books.
What is an enhanced e-book?
An enhanced e-book is an electronic PDF of an Evan-Moor title that you can download to your computer and use in your classroom today. Enhanced e-books allow teachers to take the content of an Evan-Moor resource book and apply it to the technological tools that help students learn.
Unlike standard e-books that are encrypted so the content can't be changed, enhanced e-books' content can be extracted and repurposed for use with a variety of digital formats. They give you the freedom to rotate pages, copy and paste the text of each page into multiple programs, or take a snapshot of a page and copy and paste the content as an image.
Enhanced e-books allow you to select and extract the content you want in order to:
- post lessons, tests, or answer keys on a class website;
- make additional PDFs to share with students working from home;
- create a PowerPoint presentation; and more!
What is the difference between an enhanced e-book and a standard e-book?
Unlike standard e-books that are encrypted so the content can't be changed, enhanced e-books' content can be extracted and repurposed for use with a variety of digital formats. They give you the freedom to rotate pages, copy and paste the text of each page into multiple programs, or take a snapshot of a page and copy and paste the content as an image.
Enhanced e-books allow you to select and extract the content you want in order to:
- post lessons, tests, or answer keys on a class website;
- make additional PDFs to share with students working from home;
- create a PowerPoint presentation; and more!
Find out more about Evan-Moor's Enhanced e-books!
Can I buy multiple e-books to distribute to teachers at my school?
Yes. To purchase multiple e-books to distribute to fellow teachers or educators follow these easy steps:
- Fill your cart with the e-books you would like to purchase and follow the step-by-step directions of the checkout process.
- After you have purchased your e-books, you will receive an email with a link to the Manage E-books center in your Evan-Moor account. If you haven't received an email, go there now.
- From the Manage E-books center, fill out the name and email address of each individual you have purchased an e-book for.
- Click Send.
- An email will be sent to the individuals you entered with a link to download their e-book.
I never got an email with a link to download my e-book. What should I do?
If you haven't received an email regarding your e-book, you can download your e-book from the Manage E-books center of your Evan-Moor account.
Once you are at the Manage E-books center, follow the step-by-step directions of the download process:
- Click the Download button next to your e-book.
Please note: Download times vary depending on the size of your e-book. To find out the amount of time it will take to download your e-book, view the Product Details tab on the page of the e-book you purchased.
- Save your e-book to a safe place on your hard-drive. We also recommend saving a back-up copy on a CD or flash drive.
- Open your e-book in Adobe Reader.
NOTE FOR MAC USERS: Your computer may automatically open your e-book in a program other than Adobe Reader. To ensure your e-book functions properly, we recommend changing your default settings to open PDFs using Adobe Reader. Download Adobe Reader for free now.